I've read tons of reviews that state how the things that seem to get "lost" the most are sneakers and items from Sephora. I spoke with the receptionist, who by the way was very nice and helpful which is why I'm giving them 2 stars. I got there and it was super slow there which puzzled me as to why no one was able to answer the phone but I digress. So I drove to their location, which was an hour away from me. I found it and I tried to call the office on 2 separate occasions and no one ever answered which actually wasnt an issue for me because at this point I was starting to understand that bad customer service was Lasership's theme. I had to scour the internet to find their local office. After the 3rd attempt she finally sent it and I got off the phone. She kept trying to hang up the phone every time I asked her to send me an email confirmation of the request to hold my package. I called and spoke with a woman to place the request. It was very difficult for me to find their customer service number and it was a local number not an 800 number. I've attached screenshots if you dont believe me. From that point I knew that I had to work alot harder, smh. I literally asked the virtual assistant a very simple question that almost all delivery companies hear, "Can I pickup my package" and the assistant says "Sorry I don't understand that". First I tried to use the virtual assistant that they have on their webpage and that was a complete failure. So thats what I attempted to do with Lasership. I had some other shoes coming in from Goat and they use UPS so what I normally do is ask them to hold it at the location because I live in an apt complex and there have been plenty of times where they couldnt find my apt and I'd have to wait for a re-delivery or end up picking it up from the local hub anyways so I just proactively ask them to hold it regardless. I knew that the worse thing that would happen would be that I would end up being refunded but I didn't want that. How could a company, as big as Nike, use a company with such low standards and obvious, consistent mishaps. Since I've never heard of this company I looked them up and the negative reviews flooded my search page so I was instantly worried. I ordered some shoes on and they shipped them via Lasership. I soon realized that I couldn't expect greatness or anything close to that level of service with Lasership so I started thinking of how I could minimize the amount of work I needed them to do. This was my very first time dealing with this company and because of the thousands of negative reviews (thank God I look up and read reviews for every company I deal with no matter the situation) I prepared myself for a potential let down. In case you don’t have the tracking number or are not sure about which carrier or shipping company is handling your package, please reach out to your seller or shipper to obtain the required information.Soooo here is my experience with Lasership. You can easily get carrier contact information from AfterShip’s website. Reach out and request your carrier or shipping company to check the status of your package.Īsk your shipper or seller about the shipping service type and expected delivery time. What to do if there is no update on your package for long? However, if delayed order updates are the reason for your worry, the aforementioned reasons may be the cause. It is also possible that your package is marked delivered by mistake. If your package is marked delivered, but you haven't received it yet, then it might have been accepted by your neighbours or security guard. For packages coming from overseas (other countries), it is safe to assume that delivery may take longer than usual.ĭelivery may get held up due to a delay in completing customs declarations. Reasons for not getting updates on packagesĭelivery time varies depending on the shipping service type the carrier has opted for.ĭepending on the destination, the delivery may sometimes get delayed. The real-time status of shipments at any time is given by the below statuses.Īll you need is a valid tracking number to track packages easily at AfterShip Tracking. AfterShip Tracking is a post-purchase shipment tracking platform that provides you detailed order status information at every step of the order journey.
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